Last updated: 30/10/2025

1. Introduction

McVeigh Homes (“we,” “our,” or “us”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website mcveighhomes.com (the “Site”).

This policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and the Millennial Digital Act requirements for digital privacy and data protection.

2. Information We Collect

2.1 Personal Information You Provide

When you use our contact forms or interact with our services, we may collect:

• Full name
• Email address
• Phone number
• Project details and requirements
• Property location or address
• Budget information
• Any other information you voluntarily provide

2.2 Information Collected Automatically

We automatically collect certain information when you visit our Site:

• IP address and location data
• Browser type and version
• Device information
• Pages visited and time spent
• Referring website information
• Click patterns and navigation behavior

2.3 Cookies and Tracking Technologies

Our Site uses cookies and similar technologies including:

• Essential cookies for site functionality
• Analytics cookies (Google Analytics 4)
• Performance monitoring cookies (Microsoft Clarity)
• Preference cookies to remember your settings

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Primary Purposes

• Responding to your inquiries and contact form submissions
• Providing information about our custom home building services
• Managing our customer relationship management (CRM) system
• Communicating about potential projects and services

3.2 Secondary Purposes

• Improving our website performance and user experience
• Analysing website traffic and user behaviour
• Maintaining website security and preventing fraud
• Complying with legal obligations

3.3 Website Analytics

We use Microsoft Clarity and Google Analytics 4 to:

• Understand how visitors use our Site
• Identify popular content and pages
• Improve site navigation and functionality
• Analyse user journey and engagement patterns

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers including:

• CRM system providers for contact management
• Website analytics services (Google Analytics 4, Microsoft Clarity)
• Web hosting and technical support providers
• Professional advisors (lawyers, accountants) when necessary

4.2 Business Operations

During the home building process, we may need to share relevant information with:

• Subcontractors and suppliers (only project-related information)
• Local councils and regulatory bodies (as required for permits)
• Financial institutions (for project financing, with your consent)

4.3 Legal Requirements

We may disclose your information when required by law, including:

• Court orders or legal proceedings
• Regulatory compliance requirements
• Protecting our rights and property
• Preventing fraud or illegal activities

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required

Contact form submissions are stored in our CRM system and retained for the duration of our business relationship and as required for legal and business purposes.

6. Your Rights and Choices

Under Australian privacy law and the Millennial Digital Act, you have the right to:

6.1 Access and Correction

• Request access to your personal information
• Seek correction of inaccurate or incomplete information
• Receive information about how your data is being used

6.2 Digital Rights

• Opt-out of certain data collection practices
• Request deletion of your personal information (subject to legal requirements)
• Object to processing for direct marketing purposes
• Request data portability where technically feasible

6.3 Cookie Controls

You can control cookies through your browser settings:

• Block all cookies (may affect site functionality)
• Delete existing cookies
• Receive notifications before cookies are placed
• Allow cookies from specific sites only

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Secure data transmission (SSL encryption)
• Access controls and authentication
• Regular security assessments
• Staff training on privacy and security
• Secure data storage and backup procedures

8. International Data Transfers

Some of our service providers may be located outside Australia, including:

• United States (Google Analytics, Microsoft Clarity)
• Other countries where our technical service providers operate

When transferring data internationally, we ensure appropriate safeguards are in place to protect your information.

9. Children’s Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will:

• Post the updated policy on our website
• Update the “Last updated” date
• Notify you of material changes via email (if you have provided contact details)
• Obtain additional consent if required by law

11. Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

McVeigh Homes
Email: [email protected]
Phone: (07) 3367 1030
Address: PO Box 102, The Gap, 4061, Queensland, Australia

For privacy-related complaints that cannot be resolved directly, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Governing Law

This Privacy Policy is governed by the laws of Queensland, Australia, and the Commonwealth of Australia, including the Privacy Act 1988 and the Millennial Digital Act.